Terms of Service

1. Disclaimer

• The services provided by TUF Coding are intended for lawful purposes only.
• TUF Coding will not be held liable for any illegal or unauthorized use of the project.

2. Working Hours

• TUF Coding operates Saturday to Thursday from 12:00 pm to 10:00 pm GMT +2.
• Tickets submitted during non-working hours will be responded to on the next working day.
• Emergency tickets will be handled outside of working hours on a best-effort basis.

3. Tickets

• Clients may submit service tickets through Discord, Telegram, or our website.
• Tickets will be responded to in a timely manner, within 24 hours.
• Emergency tickets will be responded to within 2 hours.

4. Revisions

• Clients may request revisions within 3 days of receiving the final code.
• Revisions will be made within a reasonable timeframe and with reasonable effort.
• Any additional revisions requested beyond the initial 3-day period will be subject to additional charges.

5. Payments

• We require a minimum 25% deposit upfront to ensure a commitment to the project. This percentage may be higher depending on the scope, complexity, or urgency of the project.
• The remaining balance may be paid upon completion or in predefined milestones, depending on the agreement made before the project starts.
• We accept a wide range of payment methods, including cryptocurrencies such as Bitcoin, Ethereum, Litecoin, USDT, and USDC, as well as traditional options like PayPal.
• For PayPal payments, a 20% surcharge will be applied.
• Source code is not included by default and will only be provided if specifically paid for. The cost of the source code starts at a minimum of 75% of the total project price and may vary based on the project's complexity and scope.
• Note: The deposit is non-refundable if you choose to cancel the project after work has commenced, unless the cancellation is initiated by us.

6. Privacy Policy

• For details on how we collect, use, and protect your personal data, please refer to our full Privacy Policy.

7. Project Restrictions

• TUF Coding reserves the right to refuse any project that is illegal, unethical, or conflicts with our core values and company policies.
• We do not accept projects that promote hate speech, discrimination, violence, or harm toward any individual or group.
• We strictly prohibit involvement in projects related to fraud, phishing, hacking, theft, or any form of unlawful activity.
• We also reserve the right to decline any project at our sole discretion, with or without providing a reason.